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**Sword Guides** |
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| Shipping & Returns |
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General Terms:
A. No sales to minors. You must be 18 years old or of legal age to purchase from this site. By purchasing from Sukotto Inc. Swordworks you are stating that you are of legal age.
B. All prices are subject to change without notice and we are not responsible for typographical errors.
Payment Terms:
A. Money Order, Mastercard, Visa, or PayPal are accepted.
Shipping Terms:
A. We strive to ship all orders within 2-5 working days. During the Oct. - Dec. season, please allow up to 7 working days.
B. Shipping charges are the responsibility of the customer.
C. Free regular ground shipping on orders over $350.00 shipped within the lower 48 states.
D. Orders will be shipped via UPS or USPS. Expedited services are also available and calculated during the checkout process.
E. Shipping charges for orders under $350.00 is calculated based on the weight and destination of the order.
F. We are not responsible for losses or damages sustained in transit. In the case that any losses or damages occurred in transit , it must be reported and claimed with the carrier.
G. Upon recieving merchandise, if there are any mistakes in the order, please report them to Sukotto Inc. Swordworks within 72 hours.
Return Policy:
A. We are not responsible for losses or damages sustained in transit. In these cases, it must be reported to the carrier.
B. For any and all returns a Return Authorization number (RA#) must first be obtained before any merchandise can be returned, otherwise returns will not be accepted.
C. All cartons returned must have the RA# printed on the outside of the box and be visible or the package will be refused.
D. No call tags will be issued for returns.
E. Your return must include a copy of the invoice showing the item(s) you are returning and the reason for return.
F. Only merchandise having a manufacturer's defect will be accepted for replacement or credit. Misused or improperly cared for products will not be accepted. All returns will be replaced with the identical product returned unless the item is unavailable in which case credit will be issued.
G. Merchandise accepted for return for reasons other than manufacturer defects or errors are subject to a 15% restocking fee. Merchandise must be returned within 30 days form date of purchase. Shipping fees are the responsibility of the purchaser.
H. There is not a restock fee for authorized exchanges.
Release, Assumption of Risk, Waiver of Liability and Indemnity Agreement:
A. By purchasing any item sold by Sukotto Inc. Swordworks, the buyer expressly warrants that he/she is in compliance with all applicable Federal, State, and Local laws and regulations regarding the purchase, ownership, and use of the item.
B. It is the buyers responsibility to comply with all Federal, State and Local laws governing the sales of any items listed, illustrated or sold. The buyer expressly agrees to indemnify and hold harmless Sukotto Inc. Swordsworks for all claims resulting directly or indirectly from the purchase, ownership, or use of the item in violation of applicable Federal, State and Local laws or regulation.
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